1. Service Payments

Payments made to Swift International Logistics cover the logistics services agreed upon during the booking or quotation process. The amount charged may depend on factors such as shipment details, cargo type, transportation method, destination, storage requirements, and any additional services requested.

Customers are encouraged to review their quotations and confirm service details before making payment.

2. Refund Eligibility

A customer may be eligible for a full or partial refund in circumstances such as:

• A service has been paid for but cannot be provided by Swift International Logistics.

• A booking is cancelled by our company, and no agreed alternative arrangement is accepted.

• An incorrect payment has been received.

• A duplicate payment has been made.

• An agreed service has not been carried out, and the circumstances qualify for a refund under the booking terms or applicable law.

Each refund request will be reviewed individually, taking into account the services agreed upon, payments received, and any costs already incurred.

3. Cancellations and Refund Requests

Customers who wish to cancel a booking should contact our team as soon as possible.

Refund eligibility may depend on how far the service has progressed. Where transportation, cargo handling, storage, documentation, or other arrangements have already commenced, costs incurred may affect the amount refundable, subject to the agreed terms and applicable law.

Any cancellation charges must be communicated to the customer before they are applied.

4. Non-Refundable Charges

Certain charges may be non-refundable where the related service or expense has already been incurred. These may include:

• Transportation or booking costs already paid to third-party providers.

• Cargo handling or processing fees for services already completed.

• Storage charges for periods already used.

• Documentation or administrative costs already incurred.

• Other agreed expenses that cannot reasonably be recovered.

Any non-refundable charge will be assessed according to the original quotation, booking agreement, and applicable consumer protection requirements.

5. Delays and Changes to Shipments

Shipping and transportation schedules may be affected by circumstances such as weather conditions, customs procedures, operational disruptions, route changes, or other events outside our reasonable control.

A delay does not automatically qualify a customer for a refund. However, Swift International Logistics will review concerns individually and communicate available options in accordance with the agreed service terms and applicable law.

6. How to Request a Refund

To request a refund, customers should contact Swift International Logistics using the details on our Contact Us page.

Please provide the following information:

• Full name or business name.

• Booking or shipment reference number.

• Date of payment.

• Amount paid.

• Reason for the refund request.

• Relevant payment confirmation or supporting documents.

Providing complete information will help us review the request more efficiently.

7. Refund Review and Processing

Once a refund request is received, our team will review the booking details, payment records, and services provided or arranged.

We will communicate the outcome and, where a refund is approved, explain the expected processing arrangements. Refunds will normally be returned through the original payment method where possible.

The time required for the funds to appear may depend on the payment provider or financial institution.

8. Incorrect or Duplicate Payments

If you believe you have made an incorrect or duplicate payment, please contact us promptly with your payment confirmation and relevant booking details.

We will investigate the transaction and arrange an appropriate correction or refund where the payment is verified as incorrect or duplicated.

9. Changes to This Refund Policy

Swift International Logistics reserves the right to update this Refund Policy when necessary to reflect changes in our services, business procedures, or legal requirements.

Any updates will be published on this page, together with the revised date.

10. Contact Us

If you have questions about this refund policy or would like to submit a refund request, please contact our team.

Swift International Logistics

Website: https://swiftcargologistic.com/

For refund inquiries, please use the contact form or the official contact details provided on our Contact Us page.

We appreciate your trust in Swift International Logistics and remain committed to providing clear communication and professional customer support.